The Key to Success

In Tom Rath’s, “Strengths Finder, 2.0,” which is a book I’ve mentioned before, he gives clear descriptions of 34 different strengths. One of them is Empathy, which is to say: easily imagining what others might be thinking or feeling. It seems to me that having this particular trait might be a key component to Living in Joy. In fact, much of the advice on careers, relationships, finances, and even spirituality that I’ve read or studied over the years seems to be rooted in the very concept of empathy.

Steven Covey in “7 Habits of Highly Effective People,” for example, chooses to devote two of his seven concepts to empathy. Habit 4 is, “Think Win/Win,” and Habit 5 is, “Seek First to Understand, Then to be Understood.” Simon Sinek, inspirational leader, talks about “Starting with Why,” which is a success strategy that is founded on the principle that successful leaders communicate by beginning with the empathetic question, “What motivations do you have?” Moms all over the world have repeated the mantra, “Treat others how you would like to be treated,” which really means that we, first, have to understand how we would like to be treated if we were that other person, with all of that person’s unique motivations, fears, concerns, history and habits.

If practicing empathy will increase our effectiveness, strengthen our relationships, and enable us to experience more satisfaction with life, then the remaining question is: how do we train ourselves to be empathetic?

First, we have to recognize that there is another person involved. Each of us is so entrenched in our own goals and wants that it’s extremely difficult to pull ourselves out of the loop, “What am I not getting? When will it be my turn?” Empathy means looking for what the other person perceives he or she is not getting, in order to understand his/her motivations. If people are resistant to you, you can bet it is because they fear not getting what they need. When you view the world from their perspective, you can help them alleviate that fear, so that you can work together to get what you both want.

Second, we have to ask ourselves, “How does what I want/need conflict with what this other person wants/needs? How does this person perceive it conflicts, even if we actually want the same results? How might I adjust my process to help this person meet his/her needs, while also meeting my own?”

Third, we have to look past the obvious demand and get to the deeper motivation. If I want to go out to dinner with my spouse, for example, and he wants to stay home and sit on the couch, how do we both get what we want? The key is to look for the objectives we each have. I want to go on a “date” with him. He wants to unwind and relax in the comfort of home. Those are the immediate demands. However, if what both of us want, as our final objective, is more intimacy, we can turn off the TV, cater-in dinner (however humble), light candles, and relax on a “date” in the living room. It may sound like compromising, but really, meeting both persons’ objectives is a “win-win,” not a compromise.

It’s not always easy. It’s work to examine and re-evaluate a seemingly simple, “I want.” It’s especially difficult to be empathetic enough to see why our “I want” is not immediately met with an, “Of course, dear.” But it’s worth it. In fact, living empathetically, at least according to nearly every great thinker I’ve ever studied, is the absolute key to successful relationships, in your home, in business, and anywhere else other people share your space.